Shipping
We aim for all orders to be shipped within 48 business hours of the order being placed. If you place an order over the weekend it will be shipped on Monday. Once your order has been shipped you will receive an email with tracking information.
If for any reason you do not receive an email from us within 3 business days about your shipment, please get into contact with us at rhanni@lennilu.com.au so we can resolve.
Returns Policy
If for any reason your new threads don’t work out, you can return your item/s within 14 days of delivery for refund or store credit. Returns requested after this period may not be accepted.
Return Conditions
The item/s must be -
- Unworn and unused
- In their original condition
- Free from damage, stains, or signs of wear
- With all tags attached
We reserve the right to refuse returns that do not meet these conditions. We do not accept responsibility for return items that are lost or damaged during transit.
How to Return an Item
Please contact us at rhanni@lennilu.com.au before sending any return, we will provide you with the relevant return instructions and address.
All return shipping costs are at the expense of the customer unless the product is deemed faulty.
Faulty Items
If your item is faulty, incorrect or damaged, you must report it to us within 7 days of delivery. We may ask you for photos and your order details to asses the issue.
Simply email rhanni@lennilu.com.au and we will get back to you as soon as possible.
If an item is approved as faulty, damaged or incorrect by us, you are eligible to receive either a refund or store credit.